Due to the outbreak of COVID-19, all live Search & Book functionality is currently being paused until there is greater certainty that conditions for travel will once again be safe. This situation will be reveiwed daily and live booking could open up at any time. You will be notified via email when the booking engine is again up and running. You'll now have until February 28th, 2021 to travel on your award.
We recognize (and encourage) that all award holders plan as far in advance as possible to travel on their award. During this pause in "live" booking, please use the Reservation Request form below to advise us of your future travel plans. When you submit a Reservation Request, we will add you to our que of Requests. As conditions permit, we will immediately begin to fulfill your Reservation Request.
While live bookings are temporarily on hold, you can still create an account or access your existing account. Once you log into your account, you can:
1. Register your award.
2. Transfer an award to a friend or relative.
3. Update your contact information (highly encouraged!)
NEW TO CITY SAMPLER PROGRAM?
Creating your account is the first step to Get Going!
(If you already created an account at the original CitySampler site, choose "LOG IN".)
LOG INTO MY EXISTING ACCOUNT SO I CAN:
Register An Award or Transfer An Award
How to contact Resort Sampler:
1. Call our Reservations Department at 800-790-8520. We operate from 9am – 6pm Eastern Time Monday through Friday. If calling after hours, leave us a message. All messages left are transcribed and transmitted to our Customer Service staff around the clock.
2. Use the Contact Us form to document any issue any time of the day.
3. Simply reply to any previous email you received from customerservice@resortsampler.com. (Make sure you add that email address to your list of trusted senders and/or check your spam folder regularly just in case.)