You may now use your award to book a hotel for future travel. Every effort has been made to insure that the hotel options you are offered in the search results will, in fact, be open and receiving guests during your travel dates. We can't guarantee that this will be 100% accurate and any new reservation CAN NOT BE CANCELLED OR CHANGED FOR ANY REASON, INCLUDING THOSE RELATED TO COVID-19.
NEW TO CITY SAMPLER PROGRAM?
Creating your account and registering your award is the only way to book a trip using your award.
(If you have already created an account the CitySampler site, choose "LOG IN".)
LOG INTO MY EXISTING ACCOUNT SO I CAN:
Register An Award or Transfer An Award
How to contact City Sampler:
1. Call our Reservations Department at 800-790-8520. We operate from 9am – 6pm Eastern Time Monday through Friday. If calling after hours, leave us a message. All messages left are transcribed and transmitted to our Customer Service staff around the clock.
2. Use the Contact Us form to document any issue any time of the day.
3. Simply reply to any previous email you received from customerservice@resortsampler.com. (Make sure you add that email address to your list of trusted senders and/or check your spam folder regularly just in case.)